What is Maison MAIER?

Maison MAIER, founded in 1998 by Jean-Louis MAIER, is a Lyon-based luxury jewellery and watch retailer. It serves its clients with the utmost dedication and passion, offering attentive service that matches the standards of the leading brands it represents. As an official retailer for leading jewellery and watchmaking houses in Lyon, Maison MAIER

Do you offer any discounts?

MAIER does not offer any discounts, apart from the private sales held once a year on a selection of items.

What are private sales?

Private sales are a special event organised once a year by Maison MAIER. During this event, a selection of items is offered on special terms, reserved for a select group of customers. You can subscribe to our newsletter to stay informed.

How can I sign up for your in-store events?

By signing up for our newsletter , you can stay informed and register for certain MAIER events.

Can I follow you on social media?

MAIER is active on social media, where it shares its latest news, new products and events. We inviteyou to join us there to keep up to date with all that’s happening at MAIER.

Do I need to create an account to buy an item from the online shop?

No, you don’t need to create an account to make a purchase on maier.fr. You can place an order as a guest, but creating an account allows you to track your orders and manage your details more easily.

How can I tell if my order has been successfully placed?

Once your order has been confirmed, a confirmation email will be sent automatically to the email address you provided during checkout. This email summarises the details of your order. If you have not received it, please check your junk mail (spam) folder or contact our customer service team.

I’m looking for a product that I can’t find on your website. What should I do?

Although we strive to provide as comprehensive a range as possible online, some products may not be listed. Please do get in touch with our in-store team: we’ll be happy to check availability and assist you with your enquiry.

I’ve just placed an order. How can I get my invoice?

Your invoice will be available once your order has been confirmed. It is usually sent to you by email. If necessary, our customer service team is on hand to send it to you or help you obtain it.

How do I cancel my order?

If you wish to cancel your order, please contact our customer service team as soon as possible. Cancellation is possible as long as your order has not yet been dispatched or prepared. After this point, you may exercise your right of withdrawal in accordance with the applicable terms and conditions.

Do you offer VAT refunds?

Yes, we offer tax-free shopping in-store only for customers residing outside the European Union. The necessary forms will be provided at the time of purchase or on request in-store.

What should I do if I’ve lost my password?

If you have forgotten your password, click on ‘Forgotten password’ when logging in. You will receive an email allowing you to reset it in a few simple steps. If you encounter any difficulties, our customer service team is on hand to help.

How can I unsubscribe from Maier’s communications ?

To unsubscribe from our communications, click on the ‘Unsubscribe’ link at the bottom of our emails or update your preferences in your customer account. You can also contact our customer service team to be removed from our mailing lists.

Are the products sold genuine?

Yes, all new products available on maier.fr are genuine and come directly from our shops. We guarantee their quality and compliance with current standards. We also offer a selection of pre-owned watches and jewellery, carefully sourced from reliable and verified suppliers. Each item undergoes thorough checks to ensure its authenticity and proper functioning before it goes on sale. We also provide a detailed description of the condition and features of each product to ensure complete transparency. As an official Rolex retailer, MAIER is authorised to offer Rolex Certified Pre-Owned watches. Every watch in this selection has been authenticated and inspected by Rolex and comes with a two-year international warranty.

Do the products come with a warranty?

Yes, all our new products are covered by a statutory guarantee of conformity and, depending on the item, a manufacturer’s warranty. The details of the warranty are set out on each product page and in our terms and conditions of sale.

Can I buy a jewellery box?

Yes, we offer a selection of jewellery boxes designed to hold your jewellery and watches. Available in-store and, depending on the model, online, they protect your items and showcase them in style.

I forgot to give my wrist measurement when placing my order. What should I do?

If you forgot to specify your wrist size when placing your order, please contact us as soon as possible so that we can adjust your order before dispatch, if this is still possible. If the order has already been dispatched, we are available in-store to alter the size for you.

Why are prices likely to change?

Prices are subject to change, depending on the cost of raw materials and exchange rates.

What payment methods are accepted?

You can pay for your purchase using the following credit cards: Visa, MasterCard and American Express. You can also choose to pay by bank transfer or via PayPal. For more information, please visit our Secure Payments page .

How do I set up a 3-instalment payment plan with no extra charges?

Payment in 3 or 4 instalments at no extra cost is available through our partner Alma. Payment security is provided by Alma and its service providers. All payments are protected by 3D Secure. Only purchases between €100 and €5,000 are eligible for payment via Alma. Further information: https://help.almapay.com/hc/en-gb/categories/360001414839-Consumer To use this option, select the ‘3 or 4 interest-free instalments’ payment method in your basket. You will then be redirected to our partner, Alma. For more information, please visit our Secure Payments page .

When will the credit card be charged?

The credit card is charged immediately. When paying via Sofinco, the first monthly instalment is debited when the order is dispatched.

Is payment information secure?

Yes, your payment details are completely secure. All transactions are protected by encryption protocols that comply with current security standards, ensuring the confidentiality of your banking details with every purchase.

Acceptez-vous les chèques ?

No, we do not accept payment by cheque on our website. To find out which payment methods are available, please visit our Secure Payments page .

Can an item be delivered to another country?

We deliver to over 150 countries and territories. We offer a secure delivery service via our carrier, DHL Express. This service ensures that the sender’s parcels are tracked throughout the journey and delivered only upon the recipient’s signature. Thanks to DHL’s tracking service, you can track the progress of your order in real time using its tracking number. The delivery time is as stated in the order summary. For more information, please visit our Shipping and Delivery page .

Can I change the delivery address?

You can change the delivery address as long as your order has not yet been dispatched. To make this change, please contact our customer service team as soon as possible, quoting your order number.

How do I track the status of an order?

You will receive an email with a tracking number as soon as your order has been dispatched.

What does ‘Dispatched within 24 hours’ mean?

Orders placed before 11.30 am are dispatched the same day; otherwise, they will be dispatched the next working day. Orders are prepared and dispatched from mainland France, Monday to Thursday (excluding public holidays). For products marked ‘Dispatched within 24 hours’, delivery is estimated to take between 24 and 48 hours*. *Delivery to Corsica and other remote areas may take at least one day longer. Payment by bank transfer or via Sofinco extends processing times

What are the delivery times?

The delivery time is as stated in the order summary. Orders are prepared and dispatched from France, Monday to Thursday (excluding public holidays). Delivery usually takes 5 to 10 working days. These times may be extended depending on the availability of the requested part. For further information, please visit our Shipping and Delivery page .

What delivery methods are available, and what are the delivery charges?

Delivery is made to the address provided during the ordering process. FRANCE: free delivery French overseas departments and territories and the EU: delivery charge of €50 / free delivery on orders of €1,400 or more Outside the EU: delivery charge of €60 / free delivery on orders of €2,000 or more We deliver to over 150 countries and territories. We offer a secure delivery service via our carrier, DHL Express. This service ensures that your parcel is tracked throughout its journey and delivered only upon the recipient’s signature. Thanks to DHL’s tracking service, you can monitor the progress of your order in real time using your tracking number. The delivery time is as stated in the order summary. For further information, please visit our Shipping and Delivery page .

How will my order be packaged?

Our parcels are plain and bear no distinctive markings on the outside, ensuring discreet delivery. Inside, every order is handled with the utmost care: the products are carefully protected using suitable materials (bubble wrap, tissue paper) and presented with attention to detail, in keeping with the House’s ethos. When placing your order, you also have the option to add gift wrapping and a personalised message.

Can I add a personal message to my order if it’s a gift?

We offer a gift-wrapping service, which you can select during the checkout process. The item will arrive wrapped and ready to give. If you opt for gift-wrapping, you can also choose to include a personalised message with your order.

Can I collect my online order from a Maier shop?

Yes, you can collect your online order from one of our Maier shops, subject to product availability and confirmation from our team. When placing your order, select the “Collect in-store” option to see which shops are participating and the collection times.

Can I send someone to collect my order?

Yes, it is possible for a third party to collect your order from the shop. Please contact the shop to provide the first name and surname of the person who will be collecting the order. They will need to bring their ID, as well as the details required to identify the order (name, order number or associated email address).

I created my customer account after placing my order. How can I track my order now?

If you created your account after placing your order, it is automatically linked to your email address. You can therefore track its status by logging into your customer account using the same email address you used when making the purchase. If your order does not appear straight away, please do not hesitate to contact our customer service team so that we can assist you.

Is personal data secure?

Yes, your personal data is treated as strictly confidential and secure. We implement appropriate technical and organisational measures to ensure its protection and confidentiality, in accordance with current regulations.

How do I update my personal details?

You can update your personal details directly via your customer account, in the relevant section. If you encounter any difficulties or wish to update specific details, our customer service team is on hand to assist you.

How can I delete my customer account?

To delete your customer account, please contact our customer service team.

How do I return an item?

Returns are accepted within 14 days of receiving your order. The item must be returned in its original condition, in its original packaging, along with all items included within it. Your refund will be issued via the same payment method used for your purchase. All our parcels contain a returns/exchange form and a pre-paid returns label. Once your parcel has been received by one of our advisors, we undertake to process your refund request as soon as possible. For further information, please visit our Free Returns page , log in to your customer account, or contact the MAIER team via our Contact page .

I no longer have the return slip to send my item back; could you issue me with a new one?

Yes, if you no longer have your returns slip, our customer service team can issue you with a new one on request. Simply contact us, stating your order number, and we will send it to you as soon as possible.

How long will it take to receive a refund for my order?

Refunds for your order are usually processed within 10 working days of us receiving and processing your return. The amount will be refunded to the same payment method used at the time of purchase.

Can I exchange an online purchase in-store?

Yes, you can exchange an item purchased on our website in our MAIER stores, provided it meets our return policy. The item must be unworn, in perfect condition and accompanied by its original packaging and accessories. We recommend that you contact the store to check the availability of the model you wish to purchase.

Is it possible to create a gift registry?

You can create a gift list on our website or in-store. MAIER offers you the chance to create your own gift list so you can purchase the jewellery or watch of your dreams in just a few clicks. There are no fees or commission charges for your list. In just a few clicks, create a gift list that reflects your style. The gift list can be created on our website and also in our shops. To find out more, please visit our Gift List page

How can my guests make a donation via my gift list?

To make a donation to your list, your friends and family can visit one of our shops . Your list is also available on our website under the GIFT LIST section , then MAKE A DONATION. They can access your list by entering your surname or the name of the list and contribute online.

Can I change the gifts on my gift list?

Your gift list allows you to share your tastes and preferences with your loved ones, but your selection is merely a suggestion and is entirely optional. You are free to purchase the items on your list or to choose others when you shop in our stores . You can spend the donations you’ve collected in our shops whilst shopping, according to your budget and preferences.

How long can we contribute to the gift list?

Contributions to a gift list can be made up until the closing date. We recommend that you check the relevant list directly, where the closing date is stated, or contact our customer service team for further information.

Could you extend the deadline for the gift list?

Yes, it is possible to extend the duration of a gift list on request. Please contact our customer service team.

Where can I find a shop’s address and opening hours?

Find all the information about our shops on this dedicated page .

Is it possible to personalise your watch or piece of jewellery?

MAIER boutiques offer you the option of personalising your jewellery or watch with an engraving. The number of characters allowed for the engraving varies depending on the product. Some designs can also be engraved. Please note that certain products, such as openwork rings, cannot be personalised. For further information, please contact the MAIER team via our Contact page .

Can I book an appointment in-store?

Yes, you can book an appointment at our Maier stores to enjoy a personalised service. To do so, please use the appointment booking service available on our website or contact the store of your choice directly .

I made a purchase in-store and have lost my receipt. What should I do?

Please contact our customer service team, providing, where possible, details of your purchase (date, product, name used at the time of purchase). Once we have verified your identity, our team will be happy to assist you and send you a replacement copy of your invoice as soon as possible.

Do you offer an insurance valuation service?

Yes, Maison MAIER offers a valuation service tailored to your insurance needs. Our in-store experts will assess your jewellery and watches to assist you with the process. Please contact one of our boutiques for further information and to arrange an appointment. There is a charge for this service.

FREQUENTLY ASKED QUESTIONS

results for ""

Maison MAIER
- What is Maison MAIER?
  Maison MAIER, founded in 1998 by Jean-Louis MAIER, is a Lyon-based luxury jewellery and watch retailer. It serves its clients with the utmost dedication and passion, offering attentive service that matches the standards of the leading brands it represents.
  
  As an official retailer for leading jewellery and watchmaking houses in Lyon, Maison MAIER14 boutiques, reflecting its growth and influence.
  
  True to the traditions of exceptional watchmaking and jewellery, the MAIER team cultivates a welcome that is both exclusive and warm, reflecting the values of the houses it represents.
- Do you offer any discounts?
  MAIER does not offer any discounts, apart from the private sales held once a year on a selection of items.
- What are private sales?
  Private sales are a special event organised once a year by Maison MAIER. During this event, a selection of items is offered on special terms, reserved for a select group of customers. You can subscribe to our newsletter to stay informed.
- How can I sign up for your in-store events?
  By signing up for our newsletter, you can stay informed and register for certain MAIER events.
- Can I follow you on social media?
  MAIER is active on social media, where it shares its latest news, new products and events. We inviteyou to join us there to keep up to date with all that’s happening at MAIER.
E-commerce
- Do I need to create an account to buy an item from the online shop?
  No, you don’t need to create an account to make a purchase on maier.fr. You can place an order as a guest, but creating an account allows you to track your orders and manage your details more easily.
- How can I tell if my order has been successfully placed?
  Once your order has been confirmed, a confirmation email will be sent automatically to the email address you provided during checkout. This email summarises the details of your order. If you have not received it, please check your junk mail (spam) folder or contact our customer service team.
- I’m looking for a product that I can’t find on your website. What should I do?
  Although we strive to provide as comprehensive a range as possible online, some products may not be listed. Please do get in touch with our in-store team: we’ll be happy to check availability and assist you with your enquiry.
- I’ve just placed an order. How can I get my invoice?
  Your invoice will be available once your order has been confirmed. It is usually sent to you by email.
  If necessary, our customer service team is on hand to send it to you or help you obtain it.
- How do I cancel my order?
  If you wish to cancel your order, please contact our customer service team as soon as possible.
  Cancellation is possible as long as your order has not yet been dispatched or prepared. After this point, you may exercise your right of withdrawal in accordance with the applicable terms and conditions.
- Do you offer VAT refunds?
  Yes, we offer tax-free shopping in-store only for customers residing outside the European Union. The necessary forms will be provided at the time of purchase or on request in-store.
- What should I do if I’ve lost my password?
  If you have forgotten your password, click on ‘Forgotten password’ when logging in. You will receive an email allowing you to reset it in a few simple steps.
  If you encounter any difficulties, our customer service team is on hand to help.
- How can I unsubscribe from Maier’s communications ?
  To unsubscribe from our communications, click on the ‘Unsubscribe’ link at the bottom of our emails or update your preferences in your customer account. You can also contact our customer service team to be removed from our mailing lists.
Show more
Products
- Are the products sold genuine?
  Yes, all new products available on maier.fr are genuine and come directly from our shops. We guarantee their quality and compliance with current standards.
  
  We also offer a selection of pre-owned watches and jewellery, carefully sourced from reliable and verified suppliers. Each item undergoes thorough checks to ensure its authenticity and proper functioning before it goes on sale. We also provide a detailed description of the condition and features of each product to ensure complete transparency.
  
  As an official Rolex retailer, MAIER is authorised to offer Rolex Certified Pre-Owned watches. Every watch in this selection has been authenticated and inspected by Rolex and comes with a two-year international warranty.
- Do the products come with a warranty?
  Yes, all our new products are covered by a statutory guarantee of conformity and, depending on the item, a manufacturer’s warranty. The details of the warranty are set out on each product page and in our terms and conditions of sale.
- Can I buy a jewellery box?
  Yes, we offer a selection of jewellery boxes designed to hold your jewellery and watches. Available in-store and, depending on the model, online, they protect your items and showcase them in style.
- I forgot to give my wrist measurement when placing my order. What should I do?
  If you forgot to specify your wrist size when placing your order, please contact us as soon as possible so that we can adjust your order before dispatch, if this is still possible. If the order has already been dispatched, we are available in-store to alter the size for you.
- Why are prices likely to change?
  Prices are subject to change, depending on the cost of raw materials and exchange rates.
Payment
- What payment methods are accepted?
  You can pay for your purchase using the following credit cards: Visa, MasterCard and American Express.
  You can also choose to pay by bank transfer or via PayPal.
  For more information, please visit our Secure Payments page.
- How do I set up a 3-instalment payment plan with no extra charges?
  Payment in 3 or 4 instalments at no extra cost is available through our partner Alma. Payment security is provided by Alma and its service providers. All payments are protected by 3D Secure. Only purchases between €100 and €5,000 are eligible for payment via Alma.
  
  Further information: https://help.almapay.com/hc/en-gb/categories/360001414839-Consumer
  
  To use this option, select the ‘3 or 4 interest-free instalments’ payment method in your basket. You will then be redirected to our partner, Alma.
  For more information, please visit our Secure Payments page.
- When will the credit card be charged?
  The credit card is charged immediately.
  When paying via Sofinco, the first monthly instalment is debited when the order is dispatched.
- Is payment information secure?
  Yes, your payment details are completely secure.
  All transactions are protected by encryption protocols that comply with current security standards, ensuring the confidentiality of your banking details with every purchase.
- Acceptez-vous les chèques ?
  No, we do not accept payment by cheque on our website. To find out which payment methods are available, please visit our Secure Payments page.
Delivery
- Can an item be delivered to another country?
  We deliver to over 150 countries and territories. We offer a secure delivery service via our carrier, DHL Express.
  This service ensures that the sender’s parcels are tracked throughout the journey and delivered only upon the recipient’s signature. Thanks to DHL’s tracking service, you can track the progress of your order in real time using its tracking number.
  The delivery time is as stated in the order summary.
  For more information, please visit our Shipping and Delivery page.
- Can I change the delivery address?
  You can change the delivery address as long as your order has not yet been dispatched. To make this change, please contact our customer service team as soon as possible, quoting your order number.
- How do I track the status of an order?
  You will receive an email with a tracking number as soon as your order has been dispatched.
- What does ‘Dispatched within 24 hours’ mean?
  Orders placed before 11.30 am are dispatched the same day; otherwise, they will be dispatched the next working day. Orders are prepared and dispatched from mainland France, Monday to Thursday (excluding public holidays). For products marked ‘Dispatched within 24 hours’, delivery is estimated to take between 24 and 48 hours*.
  *Delivery to Corsica and other remote areas may take at least one day longer. Payment by bank transfer or via Sofinco extends processing times
- What are the delivery times?
  The delivery time is as stated in the order summary. Orders are prepared and dispatched from France, Monday to Thursday (excluding public holidays).
  Delivery usually takes 5 to 10 working days. These times may be extended depending on the availability of the requested part.
  For further information, please visit our Shipping and Delivery page.
- What delivery methods are available, and what are the delivery charges?
  Delivery is made to the address provided during the ordering process.
  FRANCE: free delivery
  French overseas departments and territories and the EU: delivery charge of €50 / free delivery on orders of €1,400 or more
  Outside the EU: delivery charge of €60 / free delivery on orders of €2,000 or more
  We deliver to over 150 countries and territories. We offer a secure delivery service via our carrier, DHL Express. This service ensures that your parcel is tracked throughout its journey and delivered only upon the recipient’s signature. Thanks to DHL’s tracking service, you can monitor the progress of your order in real time using your tracking number. The delivery time is as stated in the order summary.
  For further information, please visit our Shipping and Delivery page.
- How will my order be packaged?
  Our parcels are plain and bear no distinctive markings on the outside, ensuring discreet delivery.
  Inside, every order is handled with the utmost care: the products are carefully protected using suitable materials (bubble wrap, tissue paper) and presented with attention to detail, in keeping with the House’s ethos.
  When placing your order, you also have the option to add gift wrapping and a personalised message.
- Can I add a personal message to my order if it’s a gift?
  We offer a gift-wrapping service, which you can select during the checkout process. The item will arrive wrapped and ready to give.
  If you opt for gift-wrapping, you can also choose to include a personalised message with your order.
- Can I collect my online order from a Maier shop?
  Yes, you can collect your online order from one of our Maier shops, subject to product availability and confirmation from our team. When placing your order, select the “Collect in-store” option to see which shops are participating and the collection times.
- Can I send someone to collect my order?
  Yes, it is possible for a third party to collect your order from the shop. Please contact the shop to provide the first name and surname of the person who will be collecting the order. They will need to bring their ID, as well as the details required to identify the order (name, order number or associated email address).
Show more
Customer account
- I created my customer account after placing my order. How can I track my order now?
  If you created your account after placing your order, it is automatically linked to your email address. You can therefore track its status by logging into your customer account using the same email address you used when making the purchase.
  If your order does not appear straight away, please do not hesitate to contact our customer service team so that we can assist you.
- Is personal data secure?
  Yes, your personal data is treated as strictly confidential and secure.
  We implement appropriate technical and organisational measures to ensure its protection and confidentiality, in accordance with current regulations.
- How do I update my personal details?
  You can update your personal details directly via your customer account, in the relevant section.
  If you encounter any difficulties or wish to update specific details, our customer service team is on hand to assist you.
- How can I delete my customer account?
  To delete your customer account, please contact our customer service team.
Return
- How do I return an item?
  Returns are accepted within 14 days of receiving your order. The item must be returned in its original condition, in its original packaging, along with all items included within it. Your refund will be issued via the same payment method used for your purchase.
  All our parcels contain a returns/exchange form and a pre-paid returns label.
  Once your parcel has been received by one of our advisors, we undertake to process your refund request as soon as possible.
  For further information, please visit our Free Returns page, log in to your customer account, or contact the MAIER team via our Contact page.
- I no longer have the return slip to send my item back; could you issue me with a new one?
  Yes, if you no longer have your returns slip, our customer service team can issue you with a new one on request.
  Simply contact us, stating your order number, and we will send it to you as soon as possible.
- How long will it take to receive a refund for my order?
  Refunds for your order are usually processed within 10 working days of us receiving and processing your return. The amount will be refunded to the same payment method used at the time of purchase.
- Can I exchange an online purchase in-store?
  Yes, you can exchange an item purchased on our website in our MAIER stores, provided it meets our return policy.
  
  The item must be unworn, in perfect condition and accompanied by its original packaging and accessories. We recommend that you contact the store to check the availability of the model you wish to purchase.
Gift list
- Is it possible to create a gift registry?
  You can create a gift list on our website or in-store.
  MAIER offers you the chance to create your own gift list so you can purchase the jewellery or watch of your dreams in just a few clicks. There are no fees or commission charges for your list.
  In just a few clicks, create a gift list that reflects your style.
  The gift list can be created on our website and also in our shops.
  To find out more, please visit our Gift List page
- How can my guests make a donation via my gift list?
  To make a donation to your list, your friends and family can visit one of our shops. Your list is also available on our website under the GIFT LIST section, then MAKE A DONATION. They can access your list by entering your surname or the name of the list and contribute online.
- Can I change the gifts on my gift list?
  Your gift list allows you to share your tastes and preferences with your loved ones, but your selection is merely a suggestion and is entirely optional. You are free to purchase the items on your list or to choose others when you shop in our stores.
  You can spend the donations you’ve collected in our shops whilst shopping, according to your budget and preferences.
- How long can we contribute to the gift list?
  Contributions to a gift list can be made up until the closing date.
  We recommend that you check the relevant list directly, where the closing date is stated, or contact our customer service team for further information.
- Could you extend the deadline for the gift list?
  Yes, it is possible to extend the duration of a gift list on request.
  Please contact our customer service team.
MAIER shops
- Where can I find a shop’s address and opening hours?
  Find all the information about our shops on this dedicated page.
- Is it possible to personalise your watch or piece of jewellery?
  MAIER boutiques offer you the option of personalising your jewellery or watch with an engraving. The number of characters allowed for the engraving varies depending on the product. Some designs can also be engraved. Please note that certain products, such as openwork rings, cannot be personalised.
  For further information, please contact the MAIER team via our Contact page.
- Can I book an appointment in-store?
  Yes, you can book an appointment at our Maier stores to enjoy a personalised service. To do so, please use the appointment booking service available on our website or contact the store of your choice directly.
- I made a purchase in-store and have lost my receipt. What should I do?
  Please contact our customer service team, providing, where possible, details of your purchase (date, product, name used at the time of purchase).
  Once we have verified your identity, our team will be happy to assist you and send you a replacement copy of your invoice as soon as possible.
- Do you offer an insurance valuation service?
  Yes, Maison MAIER offers a valuation service tailored to your insurance needs. Our in-store experts will assess your jewellery and watches to assist you with the process.
  Please contact one of our boutiques for further information and to arrange an appointment. There is a charge for this service.
Second-hand
- How do I sell my watch or jewellery?
  Our MAIER Vintage boutique buys and sells pre-owned watches and jewellery.
  Our advisors will guide and support you throughout the selling process. MAIER is here to assist you every step of the way with expert advice.
  For an initial valuation or further details, please do not hesitate to make an appointment.
  If you wish to bring in your Rolex watch to sell it through the Rolex Certified Pre-Owned programme, please make an appointment and select the relevant reason.
- How do I buy a pre-owned watch or piece of jewellery?
  The Maier Vintage team is here to help you find the timepiece or piece of jewellery you are looking for. All models available for sale are displayed on our website in real time. For further details, please feel free to make an appointment or contact the boutique.
After-Sales Service
- Can I have my watch or jewellery serviced at MAIER stores?
  Yes, our MAIER boutiques offer maintenance and repair services for your watches and jewellery. From adjusting the length of a strap to restoring your timepiece, you can entrust us with all maintenance-related work. Our teams handle all the watch and jewellery brands we stock, in accordance with the original functional specifications and aesthetic requirements of the various manufacturers.
  Upon receipt of your item in our workshops, a thorough analysis and diagnosis are carried out so that we can provide you with a detailed quote for the work to be carried out or confirm whether it is covered under warranty.
  Our services come with a service guarantee.
  For further information, please visit our dedicated page.
- Can I have my watch strap replaced at MAIER stores?
  Yes, you can have your watch strap replaced at our MAIER stores. Our advisors will help you choose a strap that suits your watch model and your preferences (leather, steel, rubber, etc.).
  Compatibility may vary depending on the watch brand and model. Our teams systematically check the technical specifications (lug width, clasp system, strap type) to offer you a perfectly tailored solution.
  The fitting is carried out on-site with care to ensure an optimal fit and preserve the integrity of your watch.
- How do I choose a watch strap from your online shop?
  To choose the right strap, check the lug-to-lug width of your watch and the type of clasp. You can then select the material and style to suit your preferences.
  The specifications for each strap are listed on the product pages to help you choose. If you have any questions, our customer service team is here to help.
- Can I buy a watch winder?
  Yes, we offer a selection of automatic watch winders in our online shop and in our MAIER stores.
  Each model is described in detail to help you choose the one that best suits your watch and your needs.
- Do you offer a battery replacement service?
  Yes, we offer a battery replacement service for your watches at our MAIER stores.
  Our team carries out this service with care to ensure your watch continues to work properly and remains in good condition..
- Do I need to book an appointment to drop off or collect my repair?
  We offer an appointment booking service to make it easier for you to arrange your after-sales service. However, you are also welcome to visit the shop directly without an appointment.
  Our teams will be happy to assist you in either case to ensure your request is handled as efficiently as possible.
- What documents do I need to bring with me when I submit my warranty claim?
  When bringing an item in for repair, we recommend that you bring the item in question and the warranty card, if applicable.
- What documents do I need to bring with me to collect my repair?
  To claim after-sales service, we recommend that you bring your ID card and the receipt issued when you handed in your item.
Show more
Jewellery
- Do you make bespoke jewellery?
  Yes, MAIER offers a bespoke jewellery design service.
  Each piece is designed as a unique creation, carefully crafted to reflect your wishes, your inspirations and your personality. From the initial sketch to the selection of gemstones and materials, our teams will guide you every step of the way to bring to life an exceptional piece of jewellery, rich in meaning and emotion. For further details, please feel free to make an appointment or contact the boutique.
- Does Maison MAIER have its own jewellery brand?
  Yes, Maison MAIER is developing its own signature jewellery collection, reflecting its expertise and high standards in design.
  Each piece embodies the elegance, precision and refinement characteristic of the Maison, with particular attention paid to detail, materials and the quality of craftsmanship.
- Do you offer a jewellery alteration service?
  Yes, we can help you transform your vintage jewellery to give it a new lease of life. Whether it’s a family heirloom or a piece you no longer wear, we can help you reinvent it whilst preserving its sentimental value and history.
- Can I use my gold to have a piece of jewellery made at MAIER?
  Yes, we offer you the opportunity to create a bespoke piece of jewellery using your own gold. This process allows you to breathe new life into a material that is dear to you, whilst preserving its sentimental value.
- Can I use my own gemstones to design a piece of jewellery at MAIER?
  Yes, it is entirely possible to design a bespoke piece of jewellery using your own stones. This approach allows you to showcase the gems that are dear to you by transforming them into a new creation, designed especially for you. Our teams will guide you through the process of selecting and incorporating your stones to create a unique piece that reflects your wishes and the story behind them.
- Do you buy gemstones?
  Yes, we offer a selection of gemstones that have been carefully chosen for their exceptional quality. Our experts will work with you on a personalised basis to help you find a unique stone that perfectly matches your aesthetic preferences and budget.
- Can I sell my gold at MAIER shops?
  No, our shops do not offer a gold-buying service. We would advise you to contact a specialist for this type of service.
- Can I buy gold in MAIER shops?
  Our shops do not sell investment gold (bullion or coins). However, you can discover jewellery and timepieces featuring precious metals, selected for their quality and craftsmanship.
- Do you sell silver jewellery?
  We offer a carefully curated selection of silver jewellery to complement our collections of pieces crafted from precious materials.
- Do you stock Cartier jewellery?
  No, we do not stock Cartier jewellery.
Show more