DISPATCH & DELIVERY

The Products will be delivered to the address provided when the Order was placed. Maier bears responsibility for the loss or damage of the Product until its reception by the Customer. The Products will be sent using Maier’s current partner: DHL. For the expediter, this service ensures a tracked transport and delivery upon signature by the recipient. The Customer can track the delivery of their Order using the tracking number and service offered by DHL. The delivery time is indicated on the Order summary. In the event that Maier does not deliver the Product in the time indicated, the Customer can send Maier a registered letter with proof of receipt requesting the delivery be made within an extended period of 14 days from the date the letter is received. If Maier fails to complete the delivery within the extended period granted by the Customer, the Customer can cancel the Order by sending a registered letter with proof of receipt to Maier. The Order is considered as cancelled upon Maier receiving the letter provided that the delivery has not taken place between the sending and receipt of said letter. The Customer is not required to send a letter to Maier beforehand requesting the delivery within an extended deadline when the delivery time was an essential condition of the Order as defined in article L 138-2 of the French consumer code that the Customer will have shared with Maier during the Order process. Maier will consequently refund the Customer the entire amount paid within fourteen (14) days of the order being revoked. In the event that the amount paid is refunded late, the Customer can apply the penalties stipulated in article L 138-3 of the French consumer code. The amount will be refunded either by crediting the card used for the Order or by cheque sent to the billing address provided when placing the Order.