COOKIES & PRIVACY

We consider your personal data to be confidential information, which we treat with particular care. Personal data includes any data that enables us to identify you directly or indirectly, in particular your name, gender, age, postal address, telephone number, e-mail address, IP address, as well as any other data communicated directly by you, in particular on our website or generated by your browsing or contacts we may have with you either in-store or via our customer services. In accordance with legal and regulatory obligations, we collect, use, share and store this information under reinforced security conditions and for limited periods of time, proportional to the purposes for which you have communicated it to us.

You trust us to handle your data and we want to be transparent about how we collect it. We collect the data you provide when you use our in-store and/or online services in particular, when you:
● Browse and consult our sites ;
● Create a customer account;
● Join our services;
● Add products to your shopping cart;
● Place an order or request a return on our sites;
● Subscribe to our newsletters;
● Contact our customer service department;
● Fill in an information form;
Under no circumstances do we automatically collect visitors' e-mail addresses unless they deliberately provide us with them. In addition, certain information requested on order forms and forms is mandatory and is marked with an asterisk. Their collection is essential to the processing of your request. Consequently, in the absence of a reply, we will not be able to process your request.

The data controller is Lauramar, which acts both on its own behalf and on behalf of the Group companies operating the following boutiques: Maier Joaillier, Maier Horloger, Maier Vintage, Boutique Rolex Lyon, Boutique Jaeger-LeCoultre Lyon, Boutique Fred Lyon, Boutique Pomellato Lyon, Boutique Breitling Lyon, Boutique TAG Heuer Lyon, Boutique Poiray Lyon, Boutique Panerai Lyon.

The information collected about you enables us to manage and facilitate your purchases, to get to know you better in order to send you targeted offers and thus to improve and personalize our services. We use your personal data in accordance with the purposes for which you provided it to us, which are based on one or more of the following legal grounds:
● The performance of the services we offer you;
● Your consent;
● Our legitimate interests;
● A legal, regulatory, judicial or administrative obligation.

The list below sets out the data we may collect, the ways in which we use it, as well as the intended purpose and legitimate interests.

Personal data: Title / Name / First name
Purposes: To provide the product or service to the eligible person (e.g. order, after-sales service), To improve our services and your customer experience, To personalize our communications, To establish a nominative document: an invoice or a guarantee..., To carry out statistical analyses.
Legal basis: Fulfill a contract, Legitimate interest, improve our services

Personal data: Postal address
Purposes: To identify you, to ship and deliver your orders, to establish a nominative document: an invoice or a warranty..., to contact you and send you documents concerning you, to manage your participation in a contest: to send you the prizes, if necessary, to verify your address by the credit institution or by any competent administrative authority (tax exemption), to carry out statistical analyses.
Legal basis: To perform a contract, Legitimate interest, To improve our services, Legal obligation

Personal data: e-mail address
Purposes: To identify you, to contact you, to inform you, to invite you to events, to send you your sales documents, to send you commercial solicitations if you have given your consent.
Legal basis: To perform a contract, Legitimate interest, To improve our services, Consent

Personal data: Opt in via checkbox
Purposes: To send you commercial solicitations from us or from the brands of the stores we operate, if you have given your consent.
Legal basis: Consent

Personal data: Mobile and/or landline telephone number
Purposes: To identify you, to contact you, to inform you, to improve your customer experience, to send you commercial offers if you have given your consent.
Legal basis: To perform a contract, Legitimate interest, To improve our services, Consent

Personal data: Date of birth / Age
Purposes: To determine your minority/majority for the delivery of a product or Service, Improve your customer experience, Carry out statistical analyses, Get to know you
Legal basis: Legitimate interest, Improve our services, Legal obligation, Fulfill a legal obligation

Personal data: Communicated preferences
Purposes: To get to know you better, To provide you with commercial offers and personalized benefits
Legal basis: To perform a contract, Legitimate interest, To improve our services

Personal data: Payment information / Bank details
Purposes: To record your payments securely, To reimburse you, To facilitate the customer experience, Analysis to combat fraud
Legal basis: Fulfill a contract, Legitimate interest, Prevent and detect fraudulent activities, abuse and security breaches

Personal data: Customer identifiers
Purposes: To identify you, to monitor customer relations & to speed up processing time.
Legal basis: To fulfill a contract, Legitimate interest, improve our services.

Personal data: Purchase data
Purposes: To provide you with personalized product suggestions, To manage your orders, To enable returns & refunds, To issue invoices / proof of warranty, Analysis to combat fraud.
Legal basis: To fulfill a contract, Legitimate interest, to improve our services

Personal data: Contact history
Purposes: To monitor customer relations & speed up processing time, To improve our services and your customer experience, Analyses to combat fraud
Legal basis: To fulfill a contract, Legitimate interest, improve our services

Personal data: Connection data
Purposes: To follow the relationship, To allow the completion of an Order
Legal basis: To perform a contract, Legitimate interest, To improve our services

Personal data: Password
Purposes: To enable and secure your connection
Legal basis: Performance of a contract, legitimate interest, preventing abuse and security breaches

Personal data: Copy of ID/proof of address
Purposes: To verify identity, Analysis to combat fraud
Legal basis: Contract performance, Legitimate interest, Legal obligation, Fraud prevention

Your personal data, collected within the Maison MAIER boutiques and/or through our website, may be transmitted to third parties within the limits provided by the provisions in force and in accordance with the present policy. Third parties are all companies other than Lauramar or companies linked to Lauramar and operating Maison MAIER boutiques (hereinafter referred to as "Third Parties").

These third parties are business partners to whom your personal data may be transmitted. These include companies operating the brands of products and services offered for sale in the Maison MAIER stores, for processing in connection with a purchase or service request (order tracking, warranty, after-sales service) and for the same purposes as those for which you have authorized us. Our commercial partners may also send you commercial solicitations in connection with events or partnerships, in order to communicate on events and partnerships and/or on their products and services if you have expressly consented to this. Our commercial partners are not authorized to use this data for any other purpose.

Your personal data may be transmitted to external service providers who process it on our behalf, in accordance with our instructions, in particular in connection with online payment, order dispatch, advertising, loyalty and/or sponsorship programs, IT system security or for statistical and survey purposes. The transmission of your data to our subcontractors is regulated in order to guarantee the security of your data. These include third-party companies providing support services, financial institutions, anti-fraud entities, technology, transport and delivery service providers and customer services.

In order to comply with legal, regulatory, judicial or administrative obligations or to respond to requests from administrative and judicial authorities, we may be required to communicate your data to these authorities whenever we are legally obliged to do so.

In accordance with current regulations, you have the following rights:

- Withdrawal of consent: you may at any time withdraw your consent to any processing of personal data based on your consent, without affecting the lawfulness of the processing based on your consent prior to its withdrawal.
- Access: you may ask us to confirm whether we are processing your personal data and, if so, to inform you of the characteristics of such processing, allow you access to such data and provide you with a copy thereof.
- Rectification: you can ask us to rectify or complete inaccurate or incomplete personal data.
- Deletion: you may ask us to delete your personal data in the following cases: when it is no longer required for the purposes for which it was collected; you have withdrawn your consent; you have objected to the processing of your personal data; your personal data has been processed unlawfully; or to comply with a legal obligation. We are not obliged to comply with your request, in particular if the processing of your personal data is necessary for compliance with a legal obligation or for the establishment, exercise or defense of legal claims.
- Restriction: you may ask us to restrict the processing of your personal data (i.e. to retain it but not to use it) when: the accuracy of your personal data is disputed; the processing is unlawful, but you do not wish it to be deleted; it is still necessary to establish, exercise or defend legal claims; to verify the existence of compelling grounds following the exercise of your right to object. We may continue to use your personal data following a request for restriction, when: we have your consent; to establish, exercise or defend legal rights; or to protect the rights of another natural or legal person.
- Portability: you can ask us to provide you with your personal data in a structured, commonly used and machine-readable format, or you can request that it be directly "ported" to another data controller, but only where the processing is based on your consent or on the performance of a contract with you, and the processing is carried out by automated means.
- Digital legacy: you have the right to define (general or specific) directives concerning the fate of your personal data after your death.

You also have the right to object :
- for reasons relating to your particular situation, to processing based on MAIER's legitimate interests. If you object, we must cease such processing, unless we can demonstrate compelling legitimate grounds for processing the data that outweigh your interests, rights and freedoms, or if we need to process the data for the establishment, exercise or defense of legal claims;
- processing for commercial prospecting purposes. In this respect, you may at any time request that you no longer wish to receive communications relating to our offers, products, news and events by using the unsubscribe link provided for this purpose in each e-mail we send you.

These rights may be exercised at any time by contacting MAIER's Data Protection Officer:

- By post

MAIER
For the attention of the Data Protection Officer
99 rue du Président Edouard Herriot
69002 Lyon - France

- By email: privacy@maier.fr

MAIER implements technical and organizational security measures in accordance with the state of the art, particularly with regard to the security of its information system. MAIER endeavors to implement all necessary measures to preserve the confidentiality and security of your Data and prevent it from being altered, damaged, destroyed or accessed by unauthorized third parties. In this respect, MAIER ensures that its subcontractors offer the same technical and organizational security guarantees.

We may modify this policy. Should these modifications lead to a reduction in your rights, we will inform you directly by the means of contact you have communicated to us.

If you have any questions, please contact us at privacy@maier.fr.

MAIER has also appointed a Data Protection Officer. He can be contacted at the following address: MAIER - Délégué à la protection des données, 99 rue du président Edouard Herriot - 69002 LYON, and can deal with the following matters:

- file a complaint
- answer a question concerning this Privacy Policy and confidentiality

MAIER wishes to inform you in a clear and transparent manner about the use of cookies when browsing its websites and mobile sites.