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RIGHT OF WITHDRAWAL

We explain how you can cancel a contract with us, how to return your purchase and your rights to get a refund or exchange.

RIGHT OF WITHDRAWAL

Maier will inform the Customer of their right and conditions of withdrawal when placing the Order. The Order confirmation email will provide the Customer with the Contract and withdrawal form enabling them to exercise their rights. The Customer cannot exercise their right of withdrawal if they have ordered a bespoke product that is heavily customised. The Customer has fourteen (14) clear days to exercise their right of withdrawal from the moment the Product is delivered. If the Order requires the delivery of several Products, the withdrawal period afforded to the Customer begins when the final Delivery is made. Exercising the right of withdrawal is dependent upon the Customer sending the withdrawal form to Maier before the fourteen-day (14) period expires. The Customer can send the form to Maier by registered mail with proof of receipt or use the online form in the “My Account” section. When the request for withdrawal is sent via the website, Maier will send proof of receipt by email to the Customer to the email address provided by them. In the event of dispute regarding the date or the Customer’s right of withdrawal, it will be the Customer’s responsibility to provide the proof of their right. The Product must be returned by the Customer in its original packaging, at their expense and by registered mail or any other means that provides proof of delivery date, to the following address Maier, 91 Rue Edouard Herriot, 69002 Lyon, France. Products that have been damaged, spoiled or dirtied by the Customer cannot be returned. In the event of withdrawal, Maier will refund the Customer the entire amount paid, and the delivery costs, within fourteen (14) days of the right of withdrawal being exercised, it being specified that respecting this time period is dependent upon Maier effectively receiving the Product. The amount paid and the delivery costs will be refunded to the Customer by Maier only upon Maier receiving proof the Product was sent. Maier will not refund the delivery costs if the Customer chose a delivery method more expensive than the classic method. In the event that the amount paid and delivery costs are refunded late, the Customer can apply the penalties stipulated in article L 121-21-4 of the French consumer code. The amount will be refunded either by crediting the card used for the Order or by cheque sent to the billing address provided when placing the Order.